Parts & Accessories Associate

Service Department Support

·         Interface with Service Technicians and ensure their Parts and Accessories needs are being met.

·         Take service technicians’ orders for parts and fill them as fast as possible.

·         Assist service technicians in determining parts & accessories requirements for individual jobs.

·         Recommend related Parts and Accessories, which may be required for a job.

·         Supply cost of parts information on repair orders.

·         Update inventory control system and parts catalogue.

Customer Service

·         Notify service personnel when special parts or back-ordered parts are received.

·         Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

·         Provide excellence customer service to all of the dealership’s customers.

·         Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.

• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Additional Skills

·        Must have ability to get along with a broad customer base.

·        Must have knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership.

·        Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

·        Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.

Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Please send resume to info@crowriverhd.com