Provide prompt, dependable and high quality Parts and Accessories consulting for motorcycle sales and existing customers, by using current pro-active feature/benefit sales processes.
Key Result Areas
·Parts and Accessories consulting for New & Pre-Owned Motorcycle Sales and existing customers.
·Sales of P&A, performance products, and installation labor.
·Customer service and satisfaction.
Major Duties and Responsibilities
1)
Parts and Accessories consulting for New & Pre-Owned Motorcycle Sales and existing Motorcycle customers.
·Enhance the value of the new and pre-owned vehicle sales process through personalized Parts and Accessories consulting.
·Follow the steps of the C.U.S.T.O.M.SM Sales Process effectively to ensure satisfied customers and increased Parts and Accessories sales.
·Present the features and benefits of all Parts and Accessories that may meet customers’ needs.
·Show each customer advantages of H-D products over competing brands.
·Follow procedures to ensure timely and proper completion of all paperwork.
·Coordinate ordering, delivery and installation of desired Parts and Accessories between the Parts, Service and Sales Department to meet the customer’s expectations.
·Maintain the computerized inventory control system, which includes using work orders for all Parts and Accessories.
2)
Sales of P&A, performance products, and installation labor
·Support cross-selling General Merchandise, HOG memberships, F&I products, extended warranty & service contracts etc. with all new and pre-owned motorcycles.
·Work effectively with other departments to ensure smooth customer flow through the dealership.
·Support and encourage use of the Service Department for installation of Parts and Accessories sold through the dealership.
·Maintain clean, well organized, efficient Parts and Accessories Sales environment.
3)
Customer Service and Satisfaction
·Greet customers immediately, in a courteous and friendly manner.
·Handle telephone transactions quickly, and courteously.
·Support the Sales Department as needed to ensure the delivery to customer is an experience which endears the customer to the dealership.
·Contact customers using mailings lists, showroom customer log & personal follow-up to encourage additional sales and ensure customer satisfaction.
·Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to superior customer service.
·Attend training sessions to keep current with Parts and Accessories features and benefits as well as sales processes and sales department issues.
Commitments
·Treat all employees and customers fairly, courteously, and with dignity.
·Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, General Manager and Dealer Principal.
·Remain current with all Sales and Parts department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Parts Manager.
·Be prompt and available for flexible scheduling.
·Be honest and fair in all business dealings.
·Meet or exceed sales targets on a regular basis.
·Continually learn more about the products that are available.Stay current on motorcycle trends and selling features.
Qualifications & Job Requirements
·Must have ability to get along with broad customer base.
·Excellent communication skills and demonstrated closing skills.
·Knowledge of Harley-Davidson Motorcycle Parts and Accessories and experience with fitment and style issues.
·Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
·Demonstrated attention to detail and outstanding follow-through skills.
·Computer skills: navigating internet
Applicant Information Form (required fields have an *):
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