Parts & Accessories Associate

Service Department Support

·         Interface with Service Technicians and ensure their Parts and Accessories needs are being met.

·         Take service technicians’ orders for parts and fill them as fast as possible.

·         Assist service technicians in determining parts & accessories requirements for individual jobs.

·         Recommend related Parts and Accessories, which may be required for a job.

·         Supply cost of parts information on repair orders.

·         Update inventory control system and parts catalogue.

Customer Service

·         Notify service personnel when special parts or back-ordered parts are received.

·         Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

·         Provide excellence customer service to all of the dealership’s customers.

·         Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.

• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Additional Skills

·        Must have ability to get along with a broad customer base.

·        Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

·        Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

·        Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.

·        Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

The more you spend, the more
points you can make towards
future purchases.*

Spend $1, get 1 point
500 points = $25
1,000 points = $100
5,000 points = $600

NEVER Expires, NEVER Lose Points

NO Hidden Fees, NO Payments, NO Waiting~Points Added Immediately, NO Confusing Point System

Cards available now!

* Program applies to MotorClothes,
Parts & Accessories only.